Coinsquare vs. Biki: Which Exchange Offers Better Customer Support?

Introduction

Cryptocurrency exchanges have become increasingly popular in recent years, providing users with a convenient platform to buy, sell, and trade digital assets. As a trader, one of the key factors to consider when choosing an exchange is customer support. In this article, we will compare Coinsquare and Biki, two popular exchanges, to determine which offers better customer support for their users.

Customer Support at Coinsquare

What customer support channels does Coinsquare offer?

Coinsquare provides various customer support channels, including email and live chat support. Users can reach out to their support team by submitting a support ticket through their website or by chatting with a representative in real-time.

How responsive is Coinsquare’s customer support team?

Coinsquare claims to have a dedicated support team that strives to provide prompt responses to customer inquiries. While response times may vary depending on the volume of support requests, they aim to address user issues within 24 to 48 hours.

Does Coinsquare offer 24/7 customer support?

No, Coinsquare’s customer support is not available 24/7. Their support team operates during regular business hours, Monday to Friday. However, they do mention that they actively monitor their email and support tickets during weekends and holidays, ensuring that urgent issues are addressed promptly.

Customer Support at Biki

What customer support channels does Biki offer?

Biki provides multiple customer support channels, including live chat support, email support, and a dedicated support hotline. Users can easily access these channels from their website and expect swift assistance.

How responsive is Biki’s customer support team?

Biki prides itself on having a highly responsive customer support team. They strive to answer user inquiries and resolve issues in a timely manner. Users can generally expect a response within 12 to 24 hours, depending on the complexity and urgency of the matter.

Does Biki offer 24/7 customer support?

Yes, Biki offers round-the-clock customer support. Their support team is available 24/7, ensuring that users can get assistance whenever they need it.

Conclusion

When it comes to customer support, both Coinsquare and Biki are committed to addressing user inquiries and resolving issues in a timely manner. However, Biki offers the advantage of 24/7 customer support, which can be crucial for traders operating in different time zones or facing urgent matters outside regular business hours.

Overall, the choice between Coinsquare and Biki ultimately depends on your specific needs and preferences. If you prioritize 24/7 customer support, Biki might be the better option for you. On the other hand, if other aspects of an exchange, such as trading fees or supported cryptocurrencies, are more important, it would be wise to weigh those factors in the decision-making process.

Frequently Asked Questions (FAQs)

1. Can I contact Coinsquare’s customer support by phone?

No, Coinsquare does not provide phone support. Users can reach out to their support team through email or live chat.

2. How long does it take to receive a response from Biki’s customer support?

Biki aims to respond to user inquiries within 12 to 24 hours. However, response times may vary depending on the complexity of the issue and the number of support requests.

3. Are there any additional fees for contacting customer support on either platform?

Both Coinsquare and Biki offer customer support free of charge. Users can seek assistance without incurring any additional fees.

By considering the customer support aspects discussed in this article, you can make an informed decision about which exchange, Coinsquare or Biki, aligns best with your trading needs and provides the level of support you require. Remember to evaluate other aspects, such as security features and supported cryptocurrencies, to make a well-rounded choice.